Refund policy

My 30-day satisfaction guarantee

Every piece is printed just for you when you order, so I don't accept returns. If something isn't right, tell me within 30 days and I'll make it right. What happens next depends on where the problem came from.

When the problem is on me

I'll send a replacement or give you a full refund, and I cover all of the production and shipping costs.

  • Defective printing: a print that is wrong, peeling or poorly cured.
  • Defective construction: an item that is poorly made, or the wrong item.
  • Wrong measurements: a shirt or hoodie that, measured flat, is more than 1.5 inches off the size chart for the size on its tag.
  • Damage in shipping: an order that arrives damaged.
  • Lost in shipping: a package that gets stuck in transit, or that shows as delivered to the correct address but cannot be found.

When the mistake is on your end

I'm happy to send a replacement, and you pay the shipping at my regular rates. These orders are not eligible for a refund.

  • The wrong size: the piece matches the size chart, but the size you chose doesn't fit.
  • The wrong color or design: you ordered one and meant to order another.
  • The wrong address: the address you provided was wrong or out of date. Please see the address section of my shipping policy.

Finding your size

The easiest way to get the right fit is to measure a shirt you already know and love, then compare it to the size chart on the product page before you order.

How it works

Email me at hello@aaronsartroom.ink within 30 days of delivery, or within 30 days of the expected delivery date for a package that never arrived, with your order number and a quick note. Please include:

  • For damage or a defect: a photo of the whole item and a close-up.
  • For wrong measurements: a photo of the size tag, and photos of the item laid flat with a tape measure across the chest and down the length.
  • For a package marked delivered: first check with your household, your neighbors and your local post office.

Cancellations

To cancel, email me within 12 hours of placing your order and I'll cancel it and refund you. Once an order is in production, it can't be canceled.